What does Sunflower Shipping Protection cover?

It covers orders that are lost in transit, delivered damaged, or confirmed stolen after delivery. When a claim is approved, we’ll replace the item or issue a refund for the protected products and standard shipping.

How do I file a claim if my order is lost, damaged, or stolen?

Contact our support team with your order number, a brief description of the issue, and any supporting evidence (tracking details for lost items; clear photos of the packaging and product for damage; proof of non-receipt for suspected theft). Most claims must be submitted within 7–14 days of the delivery date or the last tracking update.

How much does Sunflower Shipping Protection cost?

The fee is a small percentage of your cart total and will appear as an optional line item at checkout. You can remove it before completing your purchase if you don’t want coverage.

Are there any exclusions or limits to coverage?

Yes. Coverage doesn’t apply to incorrect addresses provided by the customer, packages marked “delivered” but sent to a forwarding address, untracked shipping methods, or items left unattended longer than a reasonable window before reporting. Certain high-value or custom items may require additional verification.

Can I add or cancel Shipping Protection after I place my order?

Protection must be added at checkout and can’t be added to or removed from the order once it is submitted. If you want coverage and forgot to add it, please place a new order with Shipping Protection enabled.

Protection d'expédition Sunflower

$2.00 USD

Taxes, réductions et frais d’expédition calculés à l’étape du paiement.

Give every order a little sunshine. Sunflower Shipping Protection covers your purchase against loss, theft, or damage in transit—so if something goes wrong, we'll quickly replace it or issue a refund. Check out with confidence and keep the smiles coming.

✅ Key Specifications

Coverage: Lost, stolen, or damaged-in-transit orders
Eligibility: Applies to covered orders at checkout
Claim window: 10–30 days from estimated delivery (varies by issue)
Resolution: Replacement or refund for approved claims
Proof needed: Order number + brief photo for damage claims
Limitations: Non-transit issues and address errors are not covered

✅ Features

Hassle-free claims with a quick online form
Fast replacements to minimize wait time
Protection for partial or full-order issues
Clear, parent-friendly updates at each step
Low-cost add-on at checkout—cancel anytime before fulfillment

✅ Benefits

Shop stress-free during birthdays and holidays
Avoid out-of-pocket costs for shipping mishaps
Keep surprises on schedule with speedy solutions
Peace of mind from cart to doorstep

✅ Usage Tips

Add Sunflower Protection at checkout for each order you want covered
Keep your confirmation email—it's handy for claims
Snap clear photos if an item arrives damaged
File claims promptly within the stated window

Make delivery day worry-free. With Sunflower Shipping Protection, your gift gets the backup it deserves—so the only thing your child unwraps is joy.

Avertissement et clause de non-responsabilité

Chez Kids Joy Toys, la sécurité de votre enfant est notre priorité absolue. Veuillez vous assurer que tous les jouets sont utilisés sous la surveillance d'un adulte, en particulier pour les enfants de moins de 3 ans, car certains articles peuvent contenir de petites pièces présentant un risque d'étouffement. Suivez toujours les recommandations d'âge et les instructions de montage fournies avec chaque produit. Pour les jouets à piles, insérez les piles correctement et ne mélangez jamais piles neuves et usagées. Les couleurs et les motifs peuvent légèrement différer des images présentées. Kids Joy Toys décline toute responsabilité en cas de blessures ou de dommages causés par une mauvaise utilisation ou un jeu sans surveillance. Amusez-vous en toute sécurité avec tous les produits Kids Joy Toys !

Protection d'expédition Sunflower

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