Frequently Asked Questions (FAQs)
Orders & Payments
How do I place an order?
How do I place an order?
Simply browse our products, add your favorite items to your cart, and complete checkout. It’s fast, secure, and easy!
What payment methods do you accept?
What payment methods do you accept?
We accept:
- Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay, Google Pay, Shop Pay
- Shop Pay Installments
Can I change or cancel my order?
Can I change or cancel my order?
Orders can only be changed or canceled within 2 hours of purchase. Contact us immediately at support@kidsjoytoys.com. Or Live Chat
Shipping & Delivery
Where do you ship?
Where do you ship?
We ship worldwide, including the USA, Canada, UK, EU, Australia, and more.
How long does shipping take?
How long does shipping take?
Shipping times vary by country:
- USA: 5–10 days
- Canada: 7–10 days
- UK & EU: 7–15 days
- Australia: 10–15 days
Delays may occur during holidays or high-order seasons.
How much does shipping cost?
How much does shipping cost?
United States
- Orders $1–$50.00 = $5.89
- Orders $50.00–$99.00 = $8.99
- Orders $100.00 and up = Free
International
- Orders $1–$50.00 = $6.89
- Orders $50.00–$99.00 = $9.99
- Orders $100.00 and up = Free
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package anytime using our Order Tracking page.
Returns, Refunds & Exchanges
What is your return policy?
What is your return policy?
We accept returns within 14 days of delivery. Items must be:
- Unused
- Unwashed
- In original packaging
- With all tags attached
How do I start a return?
How do I start a return?
Use our Returns Center or email us at support@kidsjoytoys.com with your order number.
Do you offer exchanges?
Do you offer exchanges?
Yes! You may request size, color, or product exchanges if the item is in stock.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 5–10 business days of receiving your returned item.
Products & Sizing
How do I choose the right size for my child?
How do I choose the right size for my child?
Visit our Size Guide page for detailed charts covering clothing, rompers, shoes, socks, and hats.
Are your products safe for babies and kids?
Are your products safe for babies and kids?
Absolutely. All products are made with child-safe materials and are sourced from trusted, certified manufacturers.
Will the colors match what I see on the website?
Will the colors match what I see on the website?
We try our best to display accurate colors, but slight variations may occur due to lighting and screen differences.
Account & Support
Do I need an account to place an order?
Do I need an account to place an order?
No, you can checkout as a guest.
However, creating an account lets you save your wishlist, track orders, and enjoy faster checkout.
How can I contact customer support?
How can I contact customer support?
Please email us anytime at: support@kidsjoytoys.com We typically respond within 24 hours on business days.
Other Questions
Can I gift-wrap my order?
Can I gift-wrap my order?
At the moment, we do not offer gift wrapping, but many customers use our products for beautiful gifts.
What if I received the wrong or damaged item?
What if I received the wrong or damaged item?
Please contact us within 48 hours of delivery with photos of the product, and we will fix the issue immediately.