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Shipping & Handling Policy

Last updated: 26 November 2025

KidsJoyToys.com is operated by Flexify Ltd, a UK-registered company (Company No. 16871618), located at 82A James Carter Rd, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom, and registered with the ICO under number XXXXXXXX.

Thank you for shopping with Kids Joy Toys! We’re committed to delivering your order quickly, safely, and with care. Our mission is to make every shopping experience joyful for kids and stress-free for parents.


Order Processing Time

  • Standard processing time: 1–2 business days
  • Orders placed on weekends or public holidays are processed on the next business day
  • Once dispatched, a tracking number will be sent to your email automatically

Please note: Processing time does not include shipping time.


Estimated Delivery Times

We deliver worldwide from our trusted international fulfillment partners. Delivery estimates may vary depending on your location.

Region

Estimated Delivery Time

United States

5–7 business days

Canada

5–8 business days

United Kingdom & Europe

5–10 business days

Australia & New Zealand

7–10 business days

Rest of World

7–12 business days

⚠️ During peak seasons (e.g., Black Friday, Christmas, national holidays), delivery times may be longer due to high shipping volumes.


 Express Shipping (Optional)

Express services may be available for select regions at checkout.

  • Estimated express delivery: 2–4 business days

Availability and pricing will be shown at checkout if applicable.


Order Tracking

All orders include end-to-end tracking.

You will receive:

  • A dispatch email
  • Tracking link (email or SMS)

If you need help tracking your order, contact us at: support@kidsjoytoys.com


Incorrect or Incomplete Shipping Address

Please ensure your address is correct when placing your order.

If you entered the wrong address:

  • Contact us immediately at support@kidsjoytoys.com
  • Once your order is shipped, address changes may no longer be possible

Kids Joy Toys is not responsible for failed deliveries due to incorrect customer-provided addresses.


Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs fees
  • Import duties
  • Local taxes

These charges:

  • Are not included in the product price
  • Are the responsibility of the customer
  • Are determined by your country’s customs authority

Where Do We Ship From?

Kids Joy Toys uses multiple fulfillment centers, including international logistics partners, depending on stock availability and your delivery location.

This allows us to:

  • Reduce delivery times
  • Improve stock availability
  • Offer better pricing

Need Help With Your Order?

Our support team is always here to help.

Contact us anytime: support@kidsjoytoys.com

Our mission is to deliver smiles, laughter, and play right to your doorstep!