1. Returns
Eligibility for Returns:
- Products must be returned within [14 days] of delivery.
- Items must be in their original packaging, unused, and in the same condition as received.
- Proof of purchase (order number, receipt) is required to process the return.
Non-Returnable Items:
- Customized or personalized products.
- Clearance or final sale items.
- Opened or used items (unless defective or damaged).
How to Initiate a Return:
- Contact our customer support team at support@kidsjoytoys.com or by Phone to request a return.
- We will provide a return authorization and instructions.
- Ship the item(s) to the address provided. Return shipping costs are the customer's responsibility unless the item is defective or the wrong item was sent.
2. Refunds
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [5-7 business days] and credited to your original payment method.
Refund Exceptions:
- Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).
- If the returned item is not in its original condition or is missing parts, only a partial refund may be issued.
3. Exchanges
- We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at support@kidsjoytoys.com.
4. Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us within [7 days] of delivery at support@kidsjoytoys.com.
- Provide a detailed description and include photos of the damage or defect.
- We will offer a replacement, refund, or store credit, as per your preference.
5. Cancellations
Orders can be canceled within [24 hours] of placement. Once the order is shipped, it cannot be canceled, but you may initiate a return after receiving it.
6. Return Shipping Address
Returns should be sent to the following address:
[Will Provide the warehouse address upon contact us]
Please ensure the package is securely packed to prevent damage during transit.
7. Contact Us
For questions or assistance with returns and refunds, feel free to contact us:
- Email: support@kidsjoytoys.com
Thank you for shopping with Kids Joy Toys. We strive to make every experience joyful and stress-free!