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Overview
1. Returns
Eligibility for Returns:
- Products must be returned within [10 days] of delivery.
- Items must be in their original packaging, unused, and in the same condition as received.
- Proof of purchase (order number, receipt) is required to process the return.
Non-Returnable Items:
- Customized or personalized products.
- Clearance or final sale items.
- Opened or used items (unless defective or damaged).
How to Initiate a Return:
- Contact our customer support team at su*****@ki*********.com or Phone to request a return.
- We will provide a return authorization and instructions.
- Ship the item(s) to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
2. Refunds
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [5-7 business days] and credited to your original payment method.
Refund Exceptions:
- Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).
- If the returned item is not in its original condition or is missing parts, only a partial refund may be issued.
3. Exchanges
- We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at su*****@ki*********.com .
4. Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us within [7 days] of delivery at su*****@ki*********.com .
- Provide a detailed description and include photos of the damage or defect.
- We will offer a replacement, refund, or store credit, as per your preference.
5. Cancellations
Orders can be canceled within [24 hours] of placement. Once the order is shipped, it cannot be canceled, but you may initiate a return after receiving it.
6. Return Shipping Address
Returns should be sent to the following address:
[Will Provide the warehouse address upon contact us]
Please ensure the package is securely packed to prevent damage during transit.
7. Contact Us
For questions or assistance with returns and refunds, feel free to contact us:
- Email: su*****@ki*********.com
Thank you for shopping with Kids Joy Toys. We strive to make every experience joyful and stress-free!
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our address
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {Warehouse address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.