Sunflower Shipping Protection

Give every order a little sunshine. Sunflower Shipping Protection covers your purchase against loss, theft, or damage in transit, so if something goes wrong, we'll quickly replace it or issue a refund. Check out with confidence and keep the smiles coming.

Covers lost, stolen, or damaged-in-transit orders; claim window is 10-30 days from estimated delivery (varies by issue); approved claims are resolved with a replacement or refund. Non-transit issues and address errors are not covered.

How to file a claim: add Sunflower Protection at checkout for each order you want covered, keep your confirmation email handy, and for damage claims, provide your order number along with a clear photo of the item.

Q: What does Sunflower Shipping Protection cover?
A: It covers orders that are lost in transit, delivered damaged, or confirmed stolen after delivery. When a claim is approved, we’ll replace the item or issue a refund for the protected products and standard shipping.

Q: How do I file a claim if my order is lost, damaged, or stolen?
A: Contact our support team with your order number, a brief description of the issue, and any supporting evidence (tracking details for lost items; clear photos of the packaging and product for damage; proof of non-receipt for suspected theft). Most claims must be submitted within 7–14 days of the delivery date or the last tracking update.

Q: How much does Sunflower Shipping Protection cost?
A: The fee is a small percentage of your cart total and will appear as an optional line item at checkout. You can remove it before completing your purchase if you don’t want coverage.

Q: Are there any exclusions or limits to coverage?
A: Yes. Coverage doesn’t apply to incorrect addresses provided by the customer, packages marked “delivered” but sent to a forwarding address, untracked shipping methods, or items left unattended longer than a reasonable window before reporting. Certain high-value or custom items may require additional verification.

Q: Can I add or cancel Shipping Protection after I place my order?
A: Protection must be added at checkout and can’t be added to or removed from the order once it is submitted. If you want coverage and forgot to add it, please place a new order with Shipping Protection enabled.